Refund policy

📦 2. OASIS ORGANIC OILS - RETURN & REFUND POLICY

7-DAY REPLACEMENT GUARANTEE | HASSLE-FREE PROCESS

We stand behind the quality of our products. Please read our policy carefully regarding returns, refunds, and replacements.

1. HYGIENE & SAFETY POLICY (NON-RETURNABLE ITEMS)

  • Personal Care Standards: Due to the health, hygiene, and personal care nature of our African Herbal Oil, we cannot accept returns or refunds on opened, unsealed, or used bottles.

  • Final Sale: To maintain strict safety protocols for all customers, any product that has been opened is considered a final sale.

2. DAMAGED, LEAKING, OR INCORRECT ORDERS

  • Full Eligibility: If your product arrives damaged during transit (e.g., broken bottle, heavy oil leakage) or if you receive the wrong package, you are 100% eligible for a free replacement or full refund.

  • 7-Day Window: Any issue regarding damage or incorrect items must be reported within 7 days of delivery.

3. HOW TO CLAIM A REPLACEMENT OR REFUND

To process your claim quickly, please follow these steps:

  • Step 1: Take a clear photograph or a short video of the damaged or incorrect product.

  • Step 2: Send the media along with your Name and Order Details to our customer care via WhatsApp at +92 349 5391409 or Email at oasisorganicoils@gmail.com.

  • Step 3: Our team will review your claim within 24 hours and approve your free replacement or refund.

4. REFUND TIMELINES & METHODS

  • Approved Refunds: If a refund is approved, the amount will be transferred directly to your preferred digital wallet or account.

  • Payment Methods: We support EasyPaisa, JazzCash, and Direct Bank Transfer.

  • Processing Time: The refund amount will be credited to your account within 3 to 5 business days after approval.